Contact Us
Got a question about one of our reviews, spotted something out of date, or just want to flag a new casino for us to look at? This page covers how to reach Online Casino Ireland and what sort of enquiries we're best placed to help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message that comes in and try to reply within a couple of working days, though it can take a little longer during busy periods.
What we can help with
We built this site to help players in Ireland compare online casinos on the things that actually matter — bonus offers, wagering terms, game selection, payment methods, licensing and payout speed. If your question falls into one of these areas, we're likely able to help:
- Questions about how we arrived at our rankings or ratings for a particular casino
- Corrections if you've noticed a bonus offer, wagering term or licensing detail has changed
- Suggestions for a casino you think we should review
- General feedback on the site, its layout or its content
- Requests to update or clarify information in an existing review
What we can't help with
We're an independent comparison and review site — we don't operate any of the casinos listed here, so we can't assist with account issues, deposits, withdrawals, bonus disputes or verification problems. Those matters need to go directly to the casino's own customer support team, usually reachable through live chat or email from within your player account.
If you're dealing with a dispute over a bonus offer such as those from Lukki, Vegasnow or Luckyones, check the operator's own terms and conditions first, since wagering requirements and offer conditions are set by the casino, not by us.
Concerned about your gambling habits?
If you or someone close to you is worried about gambling behaviour, that's not something to raise through a general enquiry form. Our Responsible Gambling page has information on support services, self-exclusion tools and how to set limits on casino accounts. Every reputable casino operating in Ireland should also offer these tools directly within your account settings.
Feedback that shapes our reviews
Reader feedback genuinely feeds into how we keep this site current. If you've played at a casino we've reviewed and something didn't match what we described — a slower payout than expected, a game that wasn't available, a bonus term that read differently in practice — let us know. We factor real reader experience into how often we revisit and re-check our write-ups, alongside our own research into licensing, payment options and game libraries.
Before you write in
A few things that help us answer faster:
- Tell us which casino or which page you're referring to
- Include a screenshot or exact wording if you're flagging an error in an offer or term
- Let us know if your question is about a specific game type, payment method or region-specific rule
- If it's a general query about the site, a line or two is usually enough
For background on who runs this site and how we approach our reviews, see our About Us page. If you're weighing up sites outside the usual Irish licensing setup, our page on non-GamStop casinos may also be relevant, and our Terms and Conditions set out how the site itself operates.
Getting a reply
We handle enquiries in the order they arrive and don't guarantee a specific response time, though most straightforward questions get an answer within a few working days. If your enquiry is urgent and relates to money already deposited at a casino, contact that casino's support team directly rather than waiting on a reply from us — we can't intervene in individual account matters.